COMPANY NAME : IBM|COMPANY WEBSITE : www.ibm.com | ELIGIBILITY CRITERIA : Any Graduate |EXPERIENCE REQUIRED : 0 - 2 Years|WORKING LOCATION : Delhi/NCR |JOB ROLE : Technical Support Representative| WALKIN DATE : 09 Apr 2016| WALKIN TIME : 11:00 AM Onwards
JOB DESCRIPTION : You will be involved in solving technical query & Trouble shooting|Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature|Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule|You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document|Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU|Proven communication Skills to be able to effectively communicate with customers over Phone / email|Knowledge on Mail clients like Lotus and MS Outlook.
VENUE ADDRESS : IBM India Private Limited,Unitech Cyber Park Tower B,11th Floor, Sector 39, Gurgaon,Near Huda City Center.
JOB DESCRIPTION : You will be involved in solving technical query & Trouble shooting|Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature|Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule|You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document|Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU|Proven communication Skills to be able to effectively communicate with customers over Phone / email|Knowledge on Mail clients like Lotus and MS Outlook.
VENUE ADDRESS : IBM India Private Limited,Unitech Cyber Park Tower B,11th Floor, Sector 39, Gurgaon,Near Huda City Center.
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