Computer Sciences Corp (CSC) Job Recruitment 2015

COMPANY PROFILE : Computer Sciences Corp is a global leader of next generation information technology (IT) services and solutions. The Company's mission is to enable superior returns on our client's technology investments through best-in-class industry solutions, domain expertise and global scale. Computer Sciences Corp has approximately 87,000 employees and reported revenue of $13.8 billion for the 12 months ended June 28, 2013.Our people do amazing things to help businesses, government and communities solve their toughest challenges.

COMPANY NAME : Computer Sciences Corp (CSC)

COMPANY WEBSITE : www.csc.com

JOB DESIGNATION : Associate Customer Support

ELIGIBILITY CRITERIA : Any Degree

EXPERIENCE REQUIRED : 0 - 2 Years

JOB WORKING LOCATION : Noida

Job Description :

1. Candidate as part of this role, person is required to provide 24X7 support on service desk responsibilities.
2. Candidate should providing L1/1.5 assistance to the client users.
3. Candidate would also need to create incidents from the emails received from the users.
4. Candidate should working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
5. Candidate should provide basic level troubleshooting on Windows 7 and XP machines.
6. Candidate should have experience on desktop and windows application troubleshooting.
7. Candidate should would also be required to route unresolvable issues to next level of support.
8. Candidate should working on a leveraged model the resource would need to support more than one account.
9. Candidate should have knowledge on MCSE/MCSA will be an added advantage.
10. Candidate should have a good aptitude towards troubleshooting an issue by thinking in multiple directions.
11. Candidate should possess ITIL lifecycle understanding.
12. Candidate should have working knowledge on Remedy (primarily Incident Management).
13. Candidate should have good communication skills – both verbal and written.
14. Candidate should be able to quantify the impact of application problems. And then should be able to provide solutions.
15. Candidate should have 0-2 Yrs experience in Desktop and laptop related troubleshooting.
16. Candidates with MCSE Certification will be preferred.
17. Candidate should have certification in ITIL.
18. Candidate should have ability to work in 24/7 shift Environment.
19. Candidate should have experience in working on Remedy.
20. Candidate should have experience in Semi tech/ISP troubleshooting.
21. Candidate should have excellent Communication Skills.
22. Candidate should Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.

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