HCL Recruitment For Freshers And Experiences

COMPANY PROFILE : HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

COMPANY NAME : HCL

COMPANY WEBSITE : www.hcl.com

JOB DESIGNATION : Customer Service Executive

ELIGIBILITY CRITERIA : Any Graduate

EXPERIENCE REQUIRED : 0 - 4 Years

JOB WORKING LOCATION : Hyderabad

WALKIN DATE : 10 Oct 2015

WALKIN TIMING : 10:00 AM Onwards

Job Required :

1. Candidates should have outbound calls to insurance companies, end customers and perform eligibilityverification, obtain prior authorization, requesting missing or incomplete payer information, perform collection of the past due/delinquent amountin a timely manner.
2. Candidates should be responsible for providing customer service support and collections via phone calls.
3. Candidate inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that wherepossible customer enquiries, payments and complaints are resolved at the first point of contact.
4. Candidates have to provide customers with product and service information and upsell wherever raised by customers in their interactions.
5. Candidates have to manage and update account wise customer interactions daily generated via work flows and queues.

Skills and Eligibility Required :

1. Candidates have to achieve key/critical performance targets.
2. Candidates have to ensure efficiency measures are met in accordance with performance targets and process guidelines.
3. Candidates have to assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact.
4. Candidates have to use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
5. Candidates have to participate and works as a member of the customer service team.
6. Candidates have to use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions.
7. Candidates have to maintains effective work procedures as per client process work flows and HCL policy guidelines.
8. Candidates should be professional, courteous, friendly, and empathetic.
9. Candidates should possess active listening skills.
10. Candidates should have good data entry & typing skills.
11. Candidates should have ability to multi task.
12. Candidates have strong verbal and written communication skills.
13. Candidates have possess neutral accent and good adoption to US culture.
14. Candidates have ability to resolve customer queries in the first point of contact.

Venue Details:
HCL CDC, # 83-263/A/6,
Tolichowki Main Road,
Opposite Himalaya Book Depot,
Hyderabad-8.

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