Any Graduate Hiring In Microland Company

COMPANY PROFILE : Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

COMPANY NAME : Microland

COMPANY WEBSITE : www.microland.co.in

JOB DESIGNATION : Customer Support Engineer/Technician

ELIGIBILITY CRITERIA : Any Graduate

EXPERIENCE REQUIRED : 1 - 5 Years

JOB WORKING LOCATION : Haridwar/Jaipur/Delhi

DATE OF EVENT : 17 Nov - 20 Nov 2015

WALKIN TIMING : 10:00 AM - 05:00 PM

Skills and Eligibility Required :

1. Candidate should take ownership and responsibility of queries, issues, problems and tasks assigned within the team/s.
2. Candidate should have excellent understanding and hands-on of MS Office, Excel, Power point.
3. Candidate should have service Level Management-Ensure tickets are Responded & Resolved within the agreed timeline/SLA.
4. Candidate should have to diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize any downtime.
5. Candidate should understanding of Ticket Process - Incident /Service Request Preferred Understanding to Coordinate with Vendor/ Principle.
6. Candidate should have to install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications.
7. Candidate should have to install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.Candidate should have ability to creatively apply technology to solve customer problems.
8. Candidate should have communication/ Presentation Skill Good-Oral and Written Communication -Must.
9. Candidate must be Individual Contributor Preferred & Able to operate with Minimal Supervision.
10. Candidate must be good listener and speaker.
11. Candidate should able to maintain professional demeanour under stress- Must.
12. Candidate should have planning and organising skills. Able to manage time effectively, set priorities appropriately, schedule tickets.
13. Candidate should restoration is beyond the scope of the Deskside Support he/she should escalate the issue/problem to Site Lead/ Operation Manager for proper support from tier 2/3 support groups/teams.
14. Candidate should have quality Management & Customer satisfaction- Perform quality work on all service requests/incidents/tasks assigned.
15. Candidate should have to develop trends by monitoring and analysing incoming calls, problems and support requests.
16. Candidate should have requesting and coordinating for vendor support, Works with vendor support contacts to resolve technical issues within the desktop/IT environment.
17. Candidate should have IMAC-Assist in user/hardware movement, Responsible for tracking hardware and software inventory.

VENUE ADDRESS :
Microland Limited,
Ground Floor, No. 6 & 7, Palm Court,
Sector 14, Maharana Pratap Chowk,
Gurgaon 122 001, Haryana.

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