HCL Company Is Hiring Any Graduate Candidates

COMPANY PROFILE : HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems. The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

COMPANY NAME : HCL

COMPANY WEBSITE : www.hcl.com

JOB DESIGNATION : Service Desk

ELIGIBILITY CRITERIA : Any Graduate

EXPERIENCE REQUIRED : 1 - 4 Years

JOB WORKING LOCATION : Bangalore

WALKIN DATE : 27 Nov 2015

WALKIN TIMING : 01:00 PM - 03:00 PM

Job Description :

1. Candidate should provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
2. Candidate should route problems to internal 2nd and 3rd level IT support staff.
3. Candidate should coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
4. Candidate should administer and provide User account provisioning.
5. Candidate should use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
6. Candidate should responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
7. Candidate should respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

VENUE ADDRESS :
STPI Unit, Surya Sapphires Plot No 3,
left wing, 2nd Floor, HCL Comnet Block,
1st Phase, Survey No 20 & 22 Konnappana Agrahara Village,
Electronic City, Hosur Road, Bangalore 560 100.

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