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COMPANY PROFILE : IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.
COMPANY NAME : IBM
COMPANY WEBSITE : www.ibm.com
JOB DESIGNATION : Technical Support Representative
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : 0 - 3 Years
JOB WORKING LOCATION : Delhi/NCR
Walk-In Date : 28 Dec 2015
Walk-In Time : 11:00 AM Onwards
Job Description :
Gurgaon:
IBM India Pvt. Ltd.,
Unitech Cyber Park, Tower-B,
11th Floor, Sec-39, Gurgaon - 122001,
Nearest Metro Station: Huda City Centre.
Noida:
IBM India Pvt. Ltd.,
Noida - UNITECH INFOSPACE PLT 20/21,
Bldg 2, 1st floor, Sec-135, Noida.
Nearest Metro Station: Botanical Garden.
Apply Now | Apply For More Companies | Top MNC Company Recruitment 2015/2016 | Hurry Up & Apply
COMPANY PROFILE : IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.
COMPANY NAME : IBM
COMPANY WEBSITE : www.ibm.com
JOB DESIGNATION : Technical Support Representative
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : 0 - 3 Years
JOB WORKING LOCATION : Delhi/NCR
Walk-In Date : 28 Dec 2015
Walk-In Time : 11:00 AM Onwards
Job Description :
- Candidate will be involved in solving technical query & Trouble shooting.
- Candidate should receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Candidate should perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- Candidate should provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Candidate should assist in End to End Problem, Change and Incident Management.
- Candidate should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Candidate should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Candidate should have proven knowledge of operating systems like Windows.
- Candidate should have proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Candidate should have knowledge on Mail clients like Lotus and MS Outlook.
- Candidate should have good Communication Skills.
Gurgaon:
IBM India Pvt. Ltd.,
Unitech Cyber Park, Tower-B,
11th Floor, Sec-39, Gurgaon - 122001,
Nearest Metro Station: Huda City Centre.
Noida:
IBM India Pvt. Ltd.,
Noida - UNITECH INFOSPACE PLT 20/21,
Bldg 2, 1st floor, Sec-135, Noida.
Nearest Metro Station: Botanical Garden.
Apply Now | Apply For More Companies | Top MNC Company Recruitment 2015/2016 | Hurry Up & Apply
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