Bachelor's Degree Job Opening In ARICENT Company 2016

Company Profile : Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, Network Administratoring, and systems integration. Our breadth of capabilities and depth of expertise allows clients to imagine and develop differentiated user experiences and leading-edge products, while at the same time accelerating time-to-market, optimizing operations, and reducing overall product development expenses.

COMPANY NAME : Aricent

COMPANY WEBSITE : www.aricent.com

JOB DESIGNATION : Technical Support Engineer

ELIGIBILITY CRITERIA : Bachelor's Degree

EXPERIENCE REQUIRED : 2 - 7 Years

JOB WORKING LOCATION : Gurgaon

Walk-In Date : 30 Jan 2016

Walk-In Time : 10:00 AM - 02:00 PM

JOB DESCRIPTION & SKILLS :

• Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region).
• Candidate should achieve all the defined metrics & SLA.
• Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
• Proactive involvement of Technical Leads / Management in resolving critical issues.
• Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
• Mentoring of New Hires.
• Candidate should have excellent communication Skill.
• Candidate should have prior troubleshooting experience.
• Willing to work in 24*7 Support (Including Night Shifts).
• Candidate should have prior experience of Voice based technical support.
• Candidate should have excellent communication(written & verbal) skills.

VENUE ADDRESS
Aricent Technology, Tower 5,
Unitech Infospace, SEZ, Tikri,
Sohna Road, Sector 48,
Gurgaon-122002, Near Subhash Chowk.

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