CSS Corp Is Hiring Any Graduate Freshers And Experiences

Company Profile : CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

COMPANY NAME : CSS Corp

COMPANY WEBSITE : www.csscorp.com

JOB DESIGNATION : Customer Support Representative

ELIGIBILITY CRITERIA : Any Graduate

EXPERIENCE REQUIRED : 0 - 3 Years

JOB WORKING LOCATION : Chennai

Walk-In Date : 29 Jan 2016

Walk-In Time : 11:00 AM - 07:30 PM

JOB DESCRIPTION & SKILLS :

1. Candidate should have excellent Communication - for voice, email & chat support.
2. Candidate should be able to communicate effectively.
3. Candidate should possess good telephone and email etiquette.
4. Candidate must be a graduate.
5. Candidate should to work in US, UK time zones (24/7 environment including rotational night shifts).
6. The Customer support representative will be responsible for identifying the issue with the customers and Routing them to the available engineer, when necessary.
7. They will create, manage tickets for the issues.
8. That the customer contacts.
9. They will act as the first point of contact before the customer reached the TAC.
10. Their job will also involve creation of licenses and support accounts to the clients worldwide.
11. The team will also ensure customer satisfaction / experience is and stays a priority Manage high.
12. Visibility exceptions and can work with cross - functional teams to provide best solutions.

VENUE ADDRESS
CSS Corp, Ambit IT Park,
32 A & B, Ambattur Industrial Estate,
Chennai, Opp to Prince Info Park.

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