Company Profile : Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business.
COMPANY NAME : Xerox
COMPANY WEBSITE : www.xerox.com
JOB DESIGNATION : Customer Care Associate
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : Freshers
JOB WORKING LOCATION : Bangalore
Job Description:
Candidate should responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns, Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care, Responds to telephone inquiries and complaints using standard scripts and procedures, Gathers information, researches/resolves inquiries and logs customer calls, Candidate should communicates appropriate options for resolution in a timely manner, Informs customers about services available and assesses customer needs, Prepares standard reports to track workload, response time and quality of input.
COMPANY NAME : Xerox
COMPANY WEBSITE : www.xerox.com
JOB DESIGNATION : Customer Care Associate
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : Freshers
JOB WORKING LOCATION : Bangalore
Job Description:
Candidate should responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns, Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care, Responds to telephone inquiries and complaints using standard scripts and procedures, Gathers information, researches/resolves inquiries and logs customer calls, Candidate should communicates appropriate options for resolution in a timely manner, Informs customers about services available and assesses customer needs, Prepares standard reports to track workload, response time and quality of input.
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