HCL Biggest Job Opening For Any Graduate

COMPANY PROFILE : HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems.The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

COMPANY NAME : HCL

COMPANY WEBSITE :  www.hcl.com

JOB DESIGNATION : Customer Service Executive

ELIGIBILITY CRITERIA :  Any Graduate

EXPERIENCE REQUIRED :  0 - 4 Years

JOB WORKING LOCATION : Chennai

WALKIN DATE : 16 Sept 2015

WALKIN TIMING : 9 AM Onward

Job Description :

1. Candidate should have to manage and update account wise customer interactions daily generated via work flows and queues.
2. Candidates have to achieve key/critical performance targets.
3. Candidates have to ensure efficiency measures are met in accordance with performance targets and process guidelines.
4. Candidates have to participate and works as a member of the customer service team.
5. Candidates use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions.
6. Candidates maintains effective work procedures as per client process work flows and HCL policy guidelines.
7. Candidates have to adhere to US healthcare compliance measures.
8. Candidates have to assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact.
9. Candidates to use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
10. Candidates to provide customers with product and service information and upsell wherever raised by customers in their interactions.

Skills Description :

1. Candidate have professional, courteous, friendly, and empathetic.
2. Candidates should possess active listening skills.
3. Candidates have good data entry & typing skills.
4. Candidates ability to multi task.
5. Candidates capable of handling fast-paced, innovative, and constantly changing environment.
6. Candidates have strong verbal and written communication skills.
7. Candidate should possess neutral accent and good adoption to US culture.
8. Candidates have ability to resolve customer queries in the first point of contact.
9. Candidates focus on delivering a positive customer experience.

Venue Details:
HCL Technologies ltd, W.S.S. Towers,
# 107 & 108, 1st Floor, Harris Road,
Pudupet, Mount Road, Chennai-2.

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