Hewlett-Packard (HP) Recruitment For Freshers & Experience

COMPANY PROFILE : The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

COMPANY NAME : Hewlett-Packard (HP)

COMPANY WEBSITE :  www8.hp.com

JOB DESIGNATION : Technical Support Engineer

ELIGIBILITY CRITERIA :  Diploma

EXPERIENCE REQUIRED :  0 - 1 Years

JOB WORKING LOCATION : Bangalore

Job Description :

1. Candidate should have to apply systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude.
2. Candidates have to develop and document clear action plans to resolve issues even where information may be limited.
3. Candidates have to delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
4. Candidates should have collaboration with other cross functional groups – i.e. L2,L3 , Labs , Call Management Group / Resource control to ensure timely resolution of issues.
5. Candidates works with the Account team to understand & address the challenges and provided proactive technical support to customer environment.
6. Candidates have to participate / prepare Post Incident Reviews with ASM/Account Team as required.
7. Candidate provide Remote Server Hardware & Software support to MC Customers, Field CE's, Escalation Engineers as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
8. Candidates have to Understand criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue.
9. Candidates should provide immediate technical response in restoration of customer High availability environments thus keep customers/account team updated of all action plans and developments during the resolution process.

Skills Description :

1. Candidate have software and hardware knowledge of computing, storage and peripheral devices.
2. Candidates have advanced proficiency with case management databases and tools.
3. Candidates should be superior customer service skills.
4. Candidates have phone and remote support experience.
5. Candidates have e-support experience.
6. Candidate should have excellent verbal and written communication skills in language to be supported.
7. Candidates have experience in troubleshooting in a technical environment.
8. Candidates also have excellent analytical and problem solving skills.

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